Shipping Policy
Thank you for choosing Veyra. Each crystal collar is carefully prepared, inspected, and packaged before being shipped to you and your beloved companion.
Complimentary Worldwide Shipping
We offer complimentary standard shipping to most countries worldwide. Please note that additional shipping fees may apply to remote locations, certain regions, or areas where delivery costs are significantly higher.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are shipped from our fulfillment facility in China. Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Times & Delivery Estimates
Estimated delivery times after dispatch:
- United States: 7–15 business days
- Europe: 10–20 business days
- Australia & New Zealand: 10–18 business days
- Other international destinations: 10–25 business days
Delivery estimates may vary due to carrier delays, weather conditions, holidays, or customs processing.
International Shipping & Customs
For international orders, customs duties, taxes, or import fees may apply depending on your country or region. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this to follow your package's journey at any time.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact us at yzwermercy@outlook.com. Our team will review the situation and assist you with the next steps.
Thank you for supporting Veyra. We are honored to craft thoughtful crystal collars for the pets you love.
Refund Policy
At Veyra, each crystal collar is carefully crafted and inspected before shipping. We want you and your pet to love every piece. If you need to return or exchange an item, please review our policy below.
Return Window
We accept return requests within 14 days of delivery. Returns requested after this period cannot be accepted.
Return Conditions
To be eligible for a return, items must meet the following requirements:
- The item must be unused, unworn, and in original condition
- The original packaging and tags must be included
- An order number or proof of purchase must be provided
For hygiene reasons, collars that have been worn cannot be returned unless there is a quality issue.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery and provide photos of the issue.
We will provide:
- A replacement item, or
- A full refund, including original shipping costs
Exchange Policy
To request an exchange:
- Contact us by email with your order details
- We will review your request within 1–2 business days
- Return the item following our instructions
- Once the item is received and inspected, we will ship your replacement
Each order includes one complimentary exchange for issues caused by Veyra. For other exchange requests, return shipping costs are the responsibility of the customer.
Refund Processing Time
Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
International Orders & Customs
Please note that customs duties, taxes, and import fees are non-refundable. Original shipping costs are also non-refundable for international orders, except in cases where the item is defective, damaged, or incorrect.
For orders where additional shipping fees were charged (such as remote location surcharges), these fees will be refunded in full if the return is due to a defective, damaged, or incorrect item.
Contact Us
To request a return or ask any questions, please reach us at yzwermercy@outlook.com.