Shipping policy
Shipping Policy — Veyra
Thank you for choosing Veyra. Each crystal collar is carefully prepared, inspected, and packaged before being shipped to you and your beloved companion.
Complimentary Worldwide Shipping
We offer complimentary standard shipping to most countries worldwide.
Please note that additional shipping fees may apply to remote locations, certain regions, or areas where delivery costs are significantly higher.
Order Processing Time All orders are processed within 1–3 business days after payment confirmation.Orders are shipped from our fulfillment facility in China.
Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Times & Delivery Estimates Estimated delivery times after dispatch:
- United States: 7–15 business days
- Europe: 10–20 business days
- Australia & New Zealand: 10–18 business days
- Other international destinations: 10–25 business days
Delivery estimates may vary due to carrier delays, weather conditions, holidays, or customs processing.
International Shipping & Customs For international orders, customs duties, taxes, or import fees may apply depending on your country or region. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Order Tracking Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this to follow your package's journey at any time.
Lost or Delayed Packages If your package is significantly delayed or appears to be lost in transit, please contact us at yzwermercy@outlook.com. Our team will review the situation and assist you with the next steps.
Thank you for supporting Veyra. We are honored to craft thoughtful crystal collars for the pets you love.