Refund policy

Refund Policy — Veyra

At Veyra, each crystal collar is carefully crafted and inspected before shipping. We want you and your pet to love every piece. If you need to return or exchange an item, please review our policy below.

Return Window We accept return requests within 14 days of delivery. Returns requested after this period cannot be accepted.

Return Conditions To be eligible for a return, items must meet the following requirements:

  • The item must be unused, unworn, and in original condition
  • The original packaging and tags must be included
  • An order number or proof of purchase must be provided

For hygiene reasons, collars that have been worn cannot be returned unless there is a quality issue.

Damaged or Defective Items If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery and provide photos of the issue.

We will provide:

  • A replacement item, or
  • A full refund, including original shipping costs

Exchange Policy To request an exchange:

  1. Contact us by email with your order details
  2. We will review your request within 1–2 business days
  3. Return the item following our instructions
  4. Once the item is received and inspected, we will ship your replacement

Each order includes one complimentary exchange for issues caused by Veyra. For other exchange requests, return shipping costs are the responsibility of the customer.

Refund Processing Time Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

International Orders & Customs Please note that customs duties, taxes, and import fees are non-refundable. Original shipping costs are also non-refundable for international orders, except in cases where the item is defective, damaged, or incorrect.

For orders where additional shipping fees were charged (such as remote location surcharges), these fees will be refunded in full if the return is due to a defective, damaged, or incorrect item.

Contact Us To request a return or ask any questions, please reach us at yzwermercy@outlook.com.